Shipping & Returns

How much is shipping?

Enjoy free standard shipping on all orders over $100*. For orders below $100, shipping costs are calculated on carrier-based rates. Please note that orders going to P.O. boxes, must be shipped using USPS.

*Orders containing oversized products such as bikesΒ do not qualify for free shipping.Β There are some manufacturer restrictions on shipping - not all of the brands we stock can be shipped.

When will I get my stuff?

Orders placed before 12:00pm EST will generally ship the same day. Orders placed over the weekend or on recognized holidays will generally ship the next business day.

Estimated delivery dates are displayed under each shipping option at checkout. Delivery arrival times are estimates only and may change based on order volume or other circumstances, like weather-related delays. If we encounter any unexpected delays in shipping, we’ll contact you via email.

Where do you ship?

We offer shipping within the continental United States.

Our bikes are available for in-store pick up at our shop in Pisgah Forest, NC.

Exchanges & Returns

Exchanges & Returns

While we hope you love your new Hub gear, your happiness matters more to us. If you meet the eligibility requirements below, we are happy to exchange your item(s) for online store credit, or offer you a refund.

Eligibility Requirements

  • Items must be returned unused and in original packaging
  • To receive a refund to your original payment method, items must be returned within 14 days of purchase
  • To receive exchange your items or receive store credit, items must be returned within 30 days of purchase
  • Sale items and gift cards are not eligible for a refund or exchange
  • Shipping charges will not be refunded

Returning Your Gear

If you meet the eligibility requirements above, please fill out the form below and look out for a message from our team.

Please secure your items in safe packaging and ship them to the address below using a tracked and insured carrier service. If you are located nearby, you are also welcome to stop by our shop to return your items.

The Hub & Pisgah Tavern
11 Mama's Place
Pisgah Forest, NC, 28768